Return & Refund Policy

Thank you for shopping with us. Please read our return and refund policy carefully before placing an order.

1. Return Eligibility

We accept return requests under the following conditions:

  • Return requests must be submitted within 14 days of delivery.
  • Items must be unused, unworn, unwashed, and in original condition.
  • All original tags, packaging, and accessories must be intact.
  • A valid order number or proof of purchase is required.
  • Returns that do not meet these conditions will not be accepted.

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Sale or clearance items
  • Items marked as “Final Sale”
  • Customized, personalized, or made-to-order items
  • Items damaged due to improper use, washing, or handling
  • Items returned without prior authorization

3. Free Shipping Policy

We offer FREE standard shipping on orders over USD 100.

  • If an order that originally qualified for free shipping is returned or partially refunded, and the remaining order total falls below USD 100, the original shipping cost will be deducted from the refund.
  • Free shipping applies only to standard shipping methods.

4. How to Request a Return

To request a return, please contact us at:

📧 service@cocovira.com

Please include the following information:

  • Order number
  • Item(s) you wish to return
  • Reason for return
  • Clear photos (required for defective or incorrect items)
Important Notice:
Returns sent without prior authorization will not be processed.

5. Return Shipping Costs

  • Customers are responsible for all return shipping costs, unless the item is confirmed to be defective or incorrect.
  • Original shipping fees are non-refundable.
  • We recommend using a trackable shipping service. We are not responsible for lost return packages.

6. Refund Processing

  • You will be notified by email regarding approval or rejection.
  • Approved refunds will be issued to the original payment method.
  • Refund processing time: 5–10 business days.
  • Refunds apply to the item price only, excluding shipping fees, taxes, and customs duties.

7. Exchanges

We do not offer direct exchanges.

  1. Return the original item following our return process.
  2. Place a new order for the desired item.

8. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery and provide:

  • Order number
  • Clear photos or videos showing the issue
Each case will be carefully reviewed, and we will offer a replacement or refund at our discretion.

9. Late or Missing Refunds

  • Check with your bank or payment provider
  • Processing times may vary depending on the provider
  • If the issue persists, please contact us at service@cocovira.com

10. Policy Updates

We reserve the right to modify this policy at any time.
Changes will take effect immediately upon posting on our website.