Privacy Policy

Welcome to Cocovira. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information, as well as your rights when using our website.

1. Information We Collect

  • Personal Identification Information: such as name, email address, phone number, and shipping address.
  • Payment Information: such as credit card or payment account details (processed securely via third-party payment providers).
  • Account Information: account registration info, password, preferences.
  • Usage Information: browsing behavior, page visits, clicks, device information, IP address, and geographic location.
  • Communication Information: messages exchanged with our customer service via email or chat.

2. How We Use Your Information

  • To process orders, payments, and deliveries.
  • To provide customer service and support.
  • To improve website experience, content, and functionality.
  • To send promotional or informational messages (only if you have consented).
  • To comply with legal requirements or protect our legitimate interests.

3. Information Sharing

  • We do not sell or rent your personal information to third parties.
  • We may share information in the following cases:
    • Service Providers: payment processors, logistics providers, or technical support companies for providing services.
    • Legal Requirements: as required by law, government requests, or to protect our legal rights.
    • Business Transfers: in the event of a merger, acquisition, or asset transfer, personal information may be transferred.

4. Cookies and Tracking Technologies

  • We may use cookies, pixels, and similar technologies to:
    • Analyze website traffic and user behavior.
    • Provide personalized content and advertising.
    • Enhance website performance and security.
  • You can disable cookies through your browser settings, but this may affect website functionality and user experience.

5. Information Security

  • We implement reasonable technical and administrative measures to protect your personal information from unauthorized access, use, or disclosure.
  • However, no internet transmission or storage system is completely secure.

6. Your Rights

  • Depending on applicable laws, you may have the following rights:
    • Access, correct, or delete your personal information.
    • Withdraw consent or object to certain processing.
    • Restrict certain data processing.
    • Data portability (where legally permitted).
  • To exercise your rights, please contact our customer service: service@cocovira.com.

7. Children’s Privacy

  • We do not knowingly collect personal information from children under 16 years old. If we become aware of such collection, we will promptly delete the information.

8. Updates to This Privacy Policy

  • We may update this Privacy Policy from time to time. Changes will be posted on this page with the effective date. Please review it periodically to stay informed of any updates.

9. Contact Us

If you have any questions regarding this Privacy Policy, please contact our customer service at service@cocovira.com.